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Privacy Policy

This privacy policy explains how GeckoPlay collects, uses, stores, and protects personal information provided by players who access the casino platform. Reading through these terms helps players understand their rights and the obligations the operator holds under applicable data protection law in Great Britain.

What Information GeckoPlay Collects

When a player creates an account at GeckoPlay online casino, the platform collects a range of personal data necessary to operate a regulated gambling service. This includes full name, date of birth, residential address, email address, phone number, and preferred payment method. During the Know Your Customer process, additional documentation may be requested - such as proof of identity, proof of address, details of occupation, financial status, and source of funds.

Beyond registration data, Gecko Play also collects information generated through use of the platform. This covers transaction history, game activity, session duration, device type, browser information, and IP address. Cookies and similar tracking technologies are used to support website functionality, remember user preferences, and analyse platform performance.

Why This Data Is Used

GeckoPlay processes personal information for several clearly defined purposes:

  • To verify player identity and age in line with UK Gambling Commission requirements under account number 39326
  • To process deposits and withdrawals through supported UK payment routes including Visa and Mastercard debit cards, PayPal, Apple Pay, Instant Bank Payment, and Paysafecard
  • To monitor account activity for anti-money laundering and responsible gambling purposes
  • To deliver account-based promotions such as Daily Picks, Slots Tournaments, and the Saturday Prize Twister
  • To respond to support requests submitted via live chat or the support email address
  • To send service communications and, where consent is given, marketing messages
  • To comply with legal and regulatory obligations under UKGC rules and UK data protection legislation

Data is not sold to third parties for their own marketing use. Information may be shared with regulated third-party service providers - such as payment processors, identity verification services, and game suppliers - where necessary to operate the platform.

The operator, Skill On Net Limited, processes personal data on several legal grounds depending on the purpose. Contractual necessity applies to account management and payment processing. Legal obligation covers KYC checks, AML compliance, and regulatory reporting. Legitimate interests apply to fraud prevention, security monitoring, and platform improvement. Where direct marketing is involved, processing relies on player consent, which can be withdrawn at any time through account settings or by contacting support.

Data Retention

GeckoPlay retains personal data for as long as required by law and regulation. Under UK anti-money laundering rules, transaction and identity records are typically held for a minimum of five years following the end of a business relationship. Gameplay and account data may be kept for similar periods for audit, dispute resolution, and regulatory compliance purposes. Data no longer required for any lawful purpose is deleted or anonymised in line with the operator’s internal retention schedule.

Cookies and Tracking

The platform uses cookies to maintain login sessions, apply user preferences, and collect aggregated analytics. Players can manage cookie preferences through browser settings, though disabling certain cookies may affect platform functionality. Third-party analytics and advertising tools may also place cookies where a player has given consent, with controls available through the relevant consent management options on the site.

Player Rights Under UK Data Protection Law

Players based in Great Britain hold a set of rights in relation to personal data held about them. These rights include access to held data, correction of inaccurate records, erasure in certain circumstances, restriction of processing, data portability, and the right to object to certain types of processing. To exercise any of these rights, players should contact Gecko Play through the support channels - live chat is available directly from the account area, and written requests can be sent to the support email address.

Where a player believes their data has been mishandled, a complaint can be raised with the Information Commissioner’s Office, the UK supervisory authority for data protection matters.

Security of Personal Data

Personal and financial information is protected using SSL encryption across all transactions and account interactions. Secure payment processing is in place for all supported UK payment routes, and access to player records is restricted to authorised personnel only. Regular security reviews are carried out to protect against unauthorised access, data loss, and misuse. The SafeMate monitoring tool also contributes to account oversight, tracking spend, winnings, losses, and time patterns over rolling six-month periods to support safer gambling practice.

The Gecko Play platform may contain links to third-party websites or services, including payment providers, responsible gambling organisations, and game suppliers. This privacy policy applies only to data collected directly through the GeckoPlay platform. Players should review the privacy terms of any external service separately, as the operator does not control how third parties handle personal information.

Changes to This Policy

This privacy policy may be updated from time to time to reflect changes in regulation, platform features, or data handling practices. Players are encouraged to check this page periodically. Continued use of the platform following any update constitutes acceptance of the revised terms. For a full overview of player obligations and platform rules, see GeckoPlay responsible gambling for details on the tools and commitments in place to support safer play.

Contact and Queries

For any questions relating to this privacy policy or to data held on an account, players can reach the support team via live chat or by email. All data-related requests are handled in accordance with UK data protection obligations and the standards set by the UK Gambling Commission under licence account 39326, operated by Skill On Net Limited.